Kenya
NationwideHead office in Nakuru with daily movements through Nairobi, Mombasa, Eldoret, Kisumu, Nakuru and the wider Rift Valley.
Services
E-commerce Fulfilment in Kenya
Storage, order processing, dispatch and returns for online retailers who would rather invest in their catalogue than in a distribution network.
Online retail in Kenya rewards speed and punishes uncertainty. A customer who is told "two to three days" and receives it in two will order again; the same customer told nothing and served in five will not. Fulfilment is the part of the business that decides which of those happens.
Jastan Logistics handles the whole cycle — inbound receipt, shelf-level inventory, same-day picking and packing, dispatch onto our own last-mile fleet, and returns receipt and restocking — so an online retailer can scale order volume without building a warehouse.
From inbound to doorstep
Stock is received, checked and recorded at shelf level. Orders are picked and packed the same day they are released. Dispatch goes onto our own last-mile vehicles and motorbikes, which is why the delivery promise you make can be one we actually control.
Returns handled properly
Returns are received, inspected and either restocked or quarantined with a recorded reason. Returns data that is never captured is returns data that never improves anything, so we report on it.
Cash on delivery and reconciliation
Cash-on-delivery collection is supported and reconciled back to you, which for many Kenyan retailers is the difference between a workable model and a reconciliation headache every Monday.
Coverage
E-commerce Fulfilment across the region
We deliver this service in Kenya, Uganda, Tanzania, Rwanda, Zambia and Botswana.
Uganda
Full coverageNorthern Corridor transit via Malaba and Busia, serving Kampala, Jinja and upcountry distribution points.
Tanzania
Full coverageCentral Corridor movements via Namanga, Holili and Isebania, with access to the Port of Dar es Salaam.
Rwanda
Full coverageTransit through Gatuna and Kagitumba into Kigali, including bonded and re-export cargo.
Zambia
Full coverageSouthern route haulage into Lusaka and the Copperbelt for project and bulk cargo.
Botswana
Full coverageLong-haul runs into Gaborone and Francistown for regional distributors and project freight.
FAQ
E-commerce Fulfilment — common questions
What order volumes do you handle?
From growing online stores through to established retailers running daily dispatch. Tell us your current monthly order volume and peak, and we will size the arrangement around it.
Do you support cash on delivery?
Yes. Cash on delivery is collected on the doorstep and reconciled back to you as part of the fulfilment service.
How quickly are orders dispatched?
Orders released within our working day are picked, packed and dispatched the same day, with urban delivery typically same-day or next-day depending on the destination.
Still deciding? Ask us directly on WhatsApp.
Related services
What usually goes with this
Warehousing & Distribution
Secured storage, inventory control and scheduled distribution runs that turn a warehouse from a cost centre into a working part of your supply chain.
Last-Mile Delivery
Pickups, vans and insulated motorbikes covering the final leg into towns, estates and trading centres — with proof of delivery captured on every drop.
See how this service works in your industry, which vehicles carry it, or read how Jastan operates.
Move your cargo with Jastan Logistics
Send us the route, the cargo and the date. We will come back with a e-commerce fulfilment rate and a transit time we can stand behind.